Wednesday, December 5, 2012

Virgin Mobile and me - finished for now

I swung over to Virgin from Telstra four years ago due to a core service failure. And this one lasted four years. My letter:

Virgin Mobile has not coped with me putting my SIM card into a new phone, an HTC One X.

I had no end of trouble with my data connection, and solved it myself, while the Virgin help desk remained befuddled.

Your befuddlement has now extended to SMS. On one of my many calls to your helpdesk, I was told to do an isolation test. I responded that if you ge me to the point of putting somebody else's sim in my phone, the next step is to change carriers.

Now your sim fails on my son's identical phone and his succeeds on mine. That was Thursday last week.

My new sim arrived today. I will be porting my number and paying out my Virgin Balance before the end of the week.

It's been a good four years, but all things come to an end.


UPDATE
I got my sim yesterday, it activated today and once it switched over I had instant SMS and data. So, Virgin, what's the problem? Now I'm on a $19 monthly plan with a company called "Live Connected" compared to your $59. And all because when you were presented with a moment of truth you failed to stand up. My problem is solved, perhaps yours is just beginning.

- Posted using BlogPress from my iPad

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