Thursday, March 7, 2013

Australia Post: Less dead than ever and now with self service

The predictions of pundits just sometimes don't reach far enough, do they? Fifteen years ago I might have predicted the demise of Australia Post. Email would mean less snail mail yada yada. ..
But the rise of ecommerce and ebay has meant more person to person single parcels. Australia Post was well positioned to service that work. Their challenge has been to cope with the volume increase with efficiency.

Getting the customer to carry some of the service load makes sense. Some customers prefer to spend longer at a self service station than to stand in a line and then get served. I'm one.
So, here in Collins street, Melbourne, I'm seeing what can only be described as a commonsense move.

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