Wednesday, July 22, 2015

Keeping the customer happy: Well played City Holden

After a really shabby early experience, the dealer guys at City Holden did brilliantly.

You don't need to know the specifics but Holden (big brother) couldn't get a thing right and the dealer guys (City Holden) were absolute stars.

Yeh perhaps all part of the "good cop / bad cop" deal but whatever. Life's a game of perceptions.
And now the dealer guys are contacting me. This is how I read this:

"Big Brother will be calling soon. If you have a problem, bring it up with us before you go trashing us to them"

I think that's fair. But it doesn't matter. I'll be singing the praises of City Holden. I don't ever wanna buy a car from anyone else.

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