I currently have a general manager of Adelaide's top Holden dealer (2014) calling me daily. Breaking promises every time because his people are lying to him.
I hate being the customer in that situation, and it's my own stupid fault for so enthusiastically ordering a car. Thinking Holden would be as efficient at filling the order as I was at giving it.
But to his credit, John Rankin makes the calls, sends the emails picks the phone up. Soul destroying. Most times you have nothing to tell the customer; when you have something to say, it's bad news.
I've had a bit of that in my time. The company keeps serving you shit sandwiches and you just keep munching through them.