Saturday, October 24, 2015

Self serve terminals need service

Ok we're at the point now where we have one staff member on ELEVEN scanning terminals. That means that when a customer (who's scanning, packing and paying all by themself) gets a red light because of a system bug, then that customer should expect that a staff member gets in, fixes the bug, and fixes it properly.

Sure it's an important job and it might be stressful so put a second person on the job! What have you got to lose? You've already managed to shut down a half dozen terminals because the "self serve" system is working so well.

So make it work well.

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