Friday, November 27, 2015

War Stories: Hot nuts vending at retail

This reminds me of a customer I once had. It was heartbreaking. He provided warm nuts under lamps in service stations. A really nice idea - fraught with logistical problems.

Stock rotation, portion control, shelf life. Under hot lamps, the nuts sat there at 60 degrees C. That would send them rancid in a day I reckon.

I was lured into selling him oxygen barrier pouches. At refrigerated temperatures, they'd keep bacon fresh for 6 weeks. It cost him about $10,000 to build artwork and a minimum first run size of $10,000. No promises about shelf life - our materials were never designed to run at 60 degrees c.
Bottom line - his stock was going off after a day under the lights. It cost him thousands, not to mention his pissed off cusgomers. Apparently the oxygen barrier of nylon goes to crap once it gets warm.

And the worst thing - I worked for a company who didn't have to care. My boss sat in a meeting and said "there will be no compensation - it's as simple as that"

The guy's name was Ted, I think. Salt of the earth. A growly Aussie guy - chewed me out a few times - but a good man.

Fuck I feel old sometimes. I hope the guy's ok. Last I'd heard (late 90s) he was fighting testicular cancer.

These days I'm the growly old guy nobody wants to talk to.

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