Thursday, April 4, 2013

A regular user just cost this coffee shop some money

Another thing about regular users in service industries.  They tend to take up more time of service staff.

A pleasant chat to a customer is only pleasant for the one having the chat. The people lined up behind you are far less interested in your latest overseas trip.

In many ways trading efficiency for niceness is a false economy. But it does give you the comfort of the familiar. While the many "once a monthers" just go somewhere else.

So my once a week coffee morning ritual can now move up the road.  Customers shift for the smallest reasons and the good news is that they don't leave forever. I'm sure I'll be back.

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