Thursday, April 11, 2013

Permanent reorganisation: you think the confusion is accidental?

I have seen businesses do it many a time. Sometimes they use the smokescreen of "continuous improvement" which is a misuse of the very sound HACCP principle of cause identification and corrective action.

But its more like when the casino rotates their croupiers at the Blackjack table, or the interrogators who switch the lights on and off at irregular intervals to their prisoners.

Sometimes the disorientation and the fear is accidental in a reorganisation. Sometimes it's deliberate. If you see a business do it once and then grew from it we might call it an accident.

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