Monday, September 2, 2013

Dollar Shave Club: We'll see how their service recovery goes..

Sent today:

I joined in June. I didn't get a July delivery, but one miss could be anything - even something at this end. I then got an August delivery, cool, but have had no September delivery yet.

I'm nervous that your service may be unreliable - I receive parcels from all around Australia worth over $1000 with not a single fail and with Dollar Shave Club we may have two fails in four months.

I'll wait and we'll see.

4 comments:

  1. Hi Cullen.
    At Marketing Week the other day in Adelaide, this company was used as a case study and it was mentioned they are struggling to supply. I think the problem is obtaining enough razors from a manufacturer at the price they need them to be.
    Cheers.

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    1. Jeremy thanks for that little point. I did get a reply from a customer service officer yesterday saying "call me if nothing by Friday" mmhm.

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  2. This comment has been removed by the author.

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  3. I got my cross-town medium-sized package delivered in under two hours for under $20. It sure beats me cabbing it back and forth!
    Warehousing service

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